RETURN & EXCHANGES
RETURNS
(Due to Exchange of size)
- Sometimes the fit isn’t right, so here at Inch Perfect, we ONLY ACCEPT EXCHANGE OF SIZE. (This is subjected to the availability of sizes)
- Returns and Refunds are subjected to APPROVAL. DO NOT SEND TO US WITHOUT OUR TEAM APPROVAL.
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We do not accept CASH REFUND.
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All refunds will be processed via STORE CREDIT REFUNDS and these will be displayed as a code in your insta/ fb dm. This will be made available immediately after 2-3 days of processing your returned item. (Eligible when designs are out of stocks)
- All items shall be returned in its original condition (security tag and label intact, unwashed, unaltered and unworn). Returned items that do not meet the above-mentioned criteria shall be DECLINED.
- All returns must be mail back to us within 7 working days of receipt (Malaysia & Singapore) and 14 working days of receipt (Rest of the world).
- Take note that shipping costs are not covered by Inch Perfect when sent back. For exchanges, you are required to cover both ways courier fee.We charge a shipping fee of RM8 (West Malaysia), RM15 (East Malaysia) RM 30 (Singapore) and RM 140 (Rest of the world).
- We don't take any responsibility for lost parcels whilst being returned to us
We apologise for any inconvenience caused.
- All returns due to product defect must be mail back to us within 7 working days of receipt (Malaysia & Singapore) and 14 working days of receipt (Rest fo the world).
- Kindly take note that the reasons listed below are not considered as defects:-
- Minor colour variation from product photos.
- Minor size variation of within ±3cm on measurements.
- Minor design variation from product photos, for example print patterns and arrangements, lace arrangements, etc.
- Minor imperfections, for example loose threads, crease marks, etc.
- Self-inflicted damages of the product.
- Product quality and preference (customer's subjective opinions).
LATE RETURNS
- We’re unable to accept returns beyond the stated date as mentioned above and anything sent to us after these dates may be returned to you.
- Items that are NOT returnable for exchange or refunds are SALE/DISCOUNTED ITEMS/BACKORDERS AND ACCESSORIES.
- All backorder items placed can’t be cancelled nor refundable or exchangeable
HOW TO RETURN?
To start a return, you can contact us at inchperfect.info@gmail.com or via our Instagram. If you have met all requirements above, kindly drop us a Return Request via Direct Messages to Inch Perfect Instagram.
Please include the information below!
Order Number:
Name of the item(s):
Reason of Return:
Comment(s):
*DO NOT return any item without an approval from our Team or the item(s) will be DECLINED
Please contact us at inchperfect.info@gmail.com or via our Inch Perfect Instagram for more details on exchanges.*Inch Perfect reserves the right to amend the terms from time to time without prior notice.