RETURN & EXCHANGES

ITEMS ARE ONLY ELIGIBLE FOR A RETURN ON SIZE EXCHANGE OR DUE TO DEFECTS

  

RETURNS

(Due to Exchange of size)

  1. Sometimes the fit isn’t right, so here at Inch Perfect, we ONLY ACCEPT EXCHANGE OF SIZE. (This is subjected to the availability of sizes)
  2. Returns and Refunds are subjected to APPROVAL. DO NOT SEND TO US WITHOUT OUR TEAM APPROVAL. 

  3. We do not accept CASH REFUND.

  4. All refunds will be processed via STORE CREDIT REFUNDS and these will be displayed as a code in your insta/ fb dm. This will be made available immediately after 2-3 days of processing your returned item. (Eligible when designs are out of stocks)

  5. All items shall be returned in its original condition (security tag and label intact, unwashed, unaltered and unworn). Returned items that do not meet the above-mentioned criteria shall be DECLINED.
  6. All returns must be mail back to us within 7 working days of receipt (Malaysia & Singapore) and 14 working days of receipt (Rest of the world).
  7.  Take note that shipping costs are not covered by Inch Perfect when sent back. For exchanges, you are required to cover both ways courier fee.We charge a shipping fee of RM8 (West Malaysia), RM15 (East Malaysia) RM 30 (Singapore) and RM 140 (Rest of the world). 
  8. We don't take any responsibility for lost parcels whilst being returned to us

 

RETURNS
(Due to Defects)

We apologise for any inconvenience caused.  

  • All returns due to product defect must be mail back to us within 7 working days of receipt (Malaysia & Singapore) and 14 working days of receipt (Rest fo the world).
  • Kindly take note that the reasons listed below are not considered as defects:-
    • Minor colour variation from product photos.
    • Minor size variation of within ±3cm on measurements.
    • Minor design variation from product photos, for example print patterns and arrangements, lace arrangements, etc.
    • Minor imperfections, for example loose threads, crease marks, etc. 
    • Self-inflicted damages of the product.
    • Product quality and preference (customer's subjective opinions).

 

LATE RETURNS

  • We’re unable to accept returns beyond the stated date as mentioned above and anything sent to us after these dates may be returned to you.

 

NOT ELIGIBLE FOR RETURN
  • Items that are NOT returnable for exchange or refunds are SALE/DISCOUNTED ITEMS/BACKORDERS AND ACCESSORIES.
  • All backorder items placed can’t be cancelled nor refundable or exchangeable

 

HOW TO RETURN?

To start a return, you can contact us at inchperfect.info@gmail.com or via our Instagram. If you have met all requirements above, kindly drop us a Return Request via Direct Messages to Inch Perfect Instagram.

Please include the information below!

Order Number:

Name of the item(s):

Reason of Return:

Comment(s):

 *DO NOT return any item without an approval from our Team or the item(s) will be DECLINED

  

Please contact us at inchperfect.info@gmail.com or via our Inch Perfect Instagram for more details on exchanges.*Inch Perfect reserves the right to amend the terms from time to time without prior notice.